PRIVACY POLICY

Last updated: August 2026

1. Who We Are

Greetreo (trading name of Elvora Strategies Ltd, registered in England and Wales) builds and operates an AI receptionist platform for businesses. This policy explains how we handle personal data belonging to our clients and to the visitors ("end-users") who interact with a client's Greetreo assistant.

Registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW Contact: info@elvorastrategies.com

2. What Data We Collect

From our clients (the businesses we work with):

  • Business name, branding details, and bot configuration

  • Contact and billing details

  • Login credentials for the admin dashboard

From visitors who chat with a client's Greetreo assistant:

  • Name, email address, and phone number, if voluntarily provided during a conversation

  • The full conversation transcript, alongside a short summary

  • Date and time of the enquiry

  • Any files voluntarily uploaded during the conversation

We do not collect payment card details directly, and we do not collect any special category data as part of normal use of the platform.

3. How We Use Data

  • To deliver captured leads to the relevant client, instantly, by email

  • To allow clients to manage and configure their own assistant via the dashboard

  • To maintain, secure, and improve the platform

  • To meet legal or regulatory obligations where applicable

We do not sell personal data, and we do not use it for third-party advertising or marketing purposes.

6. Data Separation Between Clients

Each client's data is kept entirely separate within our systems. One client never has access to, or visibility of, another client's data or captured leads.

5. How We Protect Data

  • All data in transit is encrypted (HTTPS/SSL)

  • Sensitive lead details (name, email, phone) are encrypted at rest in our database

  • Access to our systems is restricted and firewall-protected

  • Daily automated backups

  • 24/7 automated monitoring for service availability

  • Hosted on Amazon Web Services

6. Data Retention

We retain client and lead data for as long as the client's account remains active, or as needed to comply with legal obligations. Clients or individual visitors may request deletion of their data at any time (see Section 8).

7. Third Parties We Use

We rely on a small number of trusted third-party providers to operate the platform, including our AI provider (Anthropic), our email delivery provider (Resend), our hosting provider (Amazon Web Services), and our payment processor (Stripe). These providers process data strictly on our behalf and do not use it for their own purposes.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@elvorastrategies.com. We aim to support the right to erasure in a straightforward, responsive manner.

9. Cookies

Our website uses cookies, including analytics cookies, to understand how visitors use our site. You can manage your cookie preferences at any time via the cookie banner shown when you first visit. See our separate Cookie Policy for full details.

10. Contact

For any questions about this policy or how your data is handled, contact us at info@elvorastrategies.com.info@elvorastrategies.com.